Client Services
Customer Support Specialist
Support our clients throughout their journey. Handle inquiries, resolve issues, and ensure every interaction reflects our commitment to excellence. You'll be the voice of Isle of Mallorca, turning challenges into opportunities to delight.
Palma de Mallorca
Full-time
Competitive + Benefits
Role Overview
As a Customer Support Specialist at Isle of Mallorca, you'll ensure our clients receive exceptional care at every touchpoint. From pre-booking questions to post-trip follow-ups, you'll handle inquiries with professionalism and warmth. This role requires patience, problem-solving skills, and a genuine desire to help others.
Requirements
- Fluent in English (additional languages a plus)
- Experience in customer service or support roles
- Strong problem-solving skills
- Excellent written and verbal communication
- Comfortable with CRM systems and digital tools
- Patient, empathetic, and solution-oriented
Responsibilities
- Respond to client inquiries and support requests
- Troubleshoot and resolve booking issues
- Follow up on client feedback and reviews
- Maintain accurate records in our CRM system
- Collaborate with other departments to resolve complex issues
- Proactively reach out to clients before and after their trips
- Identify opportunities to improve client experience
What We Offer
- Competitive salary
- Modern office environment
- Training and development programs
- International team
- Career growth opportunities
- Work-life balance focus