Question 1

How do I make a booking on Isle of Mallorca?

Accepted Answer

You can book any service directly through our website. For yacht charters, browse our fleet at /yachting and select your preferred vessel and dates. For villas, visit /villas and submit an inquiry. For car rentals, visit /cars/fleet, choose your vehicle, select dates and locations, and complete the booking online. Alternatively, contact our concierge team via WhatsApp (+34 674 427 692), phone (+34 971 251 374), or email (concierge@isleofmallorca.com) and we will handle everything for you.

Question 2

How will I receive my booking confirmation?

Accepted Answer

Once your booking is confirmed, you will receive an email confirmation to the address provided during the booking process. This email includes your booking reference number, service details, dates, pricing breakdown, and any special instructions. For yacht charters and villa rentals, you will also receive a detailed welcome pack closer to your arrival date with directions, contact numbers, and check-in procedures.

Question 3

Can I modify my booking after confirmation?

Accepted Answer

Yes, modifications are possible subject to availability. For yacht charters, date changes can be made up to 7 days before the charter at no additional cost. For villa rentals, modifications depend on the property owner's policy — contact us as early as possible. For car rentals, you can modify dates, vehicle, or locations up to 48 hours before the pickup time through our website or by contacting us. Any price differences will be adjusted accordingly.

Question 4

Can I book for a large group?

Accepted Answer

Absolutely. We specialise in group experiences. For yacht charters, our fleet ranges from intimate 8-person boats to the Azul Catamaran accommodating up to 98 guests. For villas, we have properties sleeping up to 20+ guests, and can arrange multiple adjacent villas for larger parties. For corporate events, team retreats, or celebrations, our concierge team creates bespoke packages combining multiple services. Contact us with your group size and requirements for a tailored proposal.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for peak season (June–September). Yacht charters: 2–4 weeks minimum, though popular vessels book out 2–3 months ahead in summer. Villas: 3–6 months for peak season, 1–2 months for shoulder season. Car rentals: 1–2 weeks, though last-minute availability is often possible. The Azul Catamaran: 4–8 weeks for private bookings. For Christmas, New Year, and Easter, book 3–6 months ahead.

Question 6

Can I book on behalf of someone else?

Accepted Answer

Yes, you can make a booking on behalf of another person. During the booking process, provide the guest's name and contact details. For car rentals, the driver must present their own valid driving licence and credit card at pickup. For villa rentals, the lead guest's name should match the booking. Travel agents, personal assistants, and concierge services regularly book on behalf of their clients through our platform.

Question 7

Can I add special requests to my booking?

Accepted Answer

Yes, we welcome special requests. Common requests include: birthday or anniversary decorations, specific dietary requirements for catering, child seats for car rentals, early check-in or late check-out for villas, specific water toys or equipment on yachts, and accessibility requirements. Add your requests during the booking process or contact our concierge team. While we cannot guarantee all requests, we make every effort to accommodate them.

Question 8

How do I check availability?

Accepted Answer

Real-time availability is shown on our website for most services. For car rentals, the fleet page shows live availability with pricing for your selected dates. For yacht charters, availability calendars are displayed on each yacht's profile page. For villas, submit an inquiry with your preferred dates and our team will confirm availability within 24 hours. You can also use our AI Trip Planner to check availability across all services simultaneously.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through our payment gateway. For car rentals, payments are processed via RedSys, Spain's leading secure payment platform. Bank transfers (SEPA and international SWIFT) are accepted for yacht charters and villa rentals. For high-value bookings, we can arrange staged payments. Cryptocurrency payments are not currently accepted.

Question 10

Is a deposit required?

Accepted Answer

Deposit requirements vary by service. Yacht charters: 50% deposit at booking, balance due 30 days before the charter date. Villa rentals: 30% deposit at booking, balance due 30 days before arrival. Car rentals: full payment at booking, plus a security deposit hold on your credit card (€1,500–€5,000 depending on vehicle category, released after return). The Azul Catamaran: 50% deposit at booking. Day charters: full payment at booking.

Question 11

How does the car rental security deposit work?

Accepted Answer

A pre-authorisation hold is placed on your credit card at pickup. The amount varies by vehicle category: Standard vehicles €1,500, Premium vehicles €2,500, Luxury Elite vehicles €5,000. This is not a charge — it is a temporary hold that is released within 5–10 business days after the vehicle is returned in good condition. The deposit must be on a credit card (not debit) in the primary driver's name. If you opt for the Full Coverage package, the deposit is reduced or waived entirely.

Question 12

Are your prices all-inclusive?

Accepted Answer

We believe in transparent pricing. Yacht charters: the quoted price includes skipper, crew, fuel, basic water toys, and towels. Catering and premium extras are additional. Villa rentals: the nightly rate includes the property, cleaning, linens, and pool maintenance. Tourist tax, final cleaning fee, and optional services are listed separately. Car rentals: the daily rate includes comprehensive insurance (CDW, theft, third-party liability), unlimited kilometres, and delivery/collection. Optional extras (child seats, GPS, additional driver) are clearly priced.

Question 13

What currency are prices displayed in?

Accepted Answer

All prices on Isle of Mallorca are displayed in Euros (€), which is the local currency in Spain and the Balearic Islands. If you pay by credit card in a different currency, your bank will apply their standard exchange rate. We recommend checking with your bank regarding any foreign transaction fees before making a payment.

Question 14

Can I receive an invoice for my booking?

Accepted Answer

Yes, a detailed invoice is provided for every booking. Invoices are sent via email and include: the service provider's details (Bluebnc Spain SL, CIF: B10576908), a full breakdown of charges, applicable taxes (IVA/VAT at 21%), and payment reference. For corporate bookings, we can issue invoices with your company details and VAT number for tax deduction purposes. Contact us if you need a pro-forma invoice before payment.

Question 15

Do you offer promotional codes or discounts?

Accepted Answer

Yes, we periodically offer promotional codes and seasonal discounts. Promo codes can be applied during the booking process on our website. We also offer: early booking discounts for yacht charters reserved 3+ months in advance, long-stay discounts for villa rentals of 14+ nights, multi-service packages combining yacht + villa + car at preferential rates, and partner/referral discounts. Subscribe to our newsletter or follow us on Instagram (@isleofmallorca) to stay informed about current offers.

Question 16

How long do refunds take to process?

Accepted Answer

Refund processing times depend on the payment method. Credit/debit card refunds: 5–10 business days from the date we process the refund. Bank transfer refunds: 3–5 business days for SEPA transfers, 5–10 business days for international transfers. Security deposit releases (car rentals): 5–10 business days after vehicle return. You will receive an email confirmation when the refund is initiated. If you have not received your refund within the stated timeframe, please contact your bank first, then reach out to our team.

Question 17

What is the cancellation policy for yacht charters?

Accepted Answer

Bluebnc Yachting cancellation policy: Cancellations made 7 or more days before the charter date receive a full refund. Cancellations made 3–7 days before receive a 50% refund. Cancellations within 72 hours of the charter receive no refund, but rebooking is possible subject to availability. Weather-related cancellations (determined by the skipper for safety reasons) are always fully refunded or rescheduled at no additional cost. The skipper's decision on weather safety is final.

Question 18

What is the cancellation policy for villa rentals?

Accepted Answer

Villa cancellation policies vary by property, as each villa has its own terms set by the owner. Generally: Cancellations 60+ days before arrival: full refund minus a €200 administration fee. Cancellations 30–60 days before: 50% refund. Cancellations within 30 days: no refund. Some properties offer flexible cancellation for an additional fee at booking. We strongly recommend travel insurance to protect against unforeseen circumstances. The specific cancellation terms for your chosen property will be clearly stated in your booking confirmation.

Question 19

What is the cancellation policy for car rentals?

Accepted Answer

Azul Cars offers a flexible cancellation policy: Free cancellation up to 48 hours before the scheduled pickup time for a full refund. Cancellations within 48 hours: 50% of the rental fee is charged. No-shows: the full rental amount is charged. If you need to shorten your rental period, contact us at least 24 hours before the original return date and we will adjust the pricing accordingly. Extensions are subject to availability and will be charged at the daily rate.

Question 20

What is the cancellation policy for the Azul Catamaran?

Accepted Answer

The Azul Catamaran cancellation policy: Cancellations 14+ days before: full refund minus a 10% administration fee. Cancellations 7–14 days before: 50% refund. Cancellations within 7 days: no refund. Private group bookings have specific terms outlined in the booking agreement. Weather cancellations are fully refunded or rescheduled. For shared excursions, the same policy applies per person.

Question 21

What happens if my yacht trip is cancelled due to weather?

Accepted Answer

Safety is our absolute priority. If the skipper determines that weather conditions are unsafe for sailing, the trip will be cancelled or rescheduled at no cost to you. You will be offered: a full refund to your original payment method, or rescheduling to an alternative date of your choice (subject to availability). The skipper's decision is based on wind speed, wave height, and sea conditions, and is final. We monitor weather forecasts closely and will contact you 24 hours before if conditions look unfavourable.

Question 22

What happens in case of force majeure (pandemic, natural disaster)?

Accepted Answer

In the event of force majeure — including pandemics, natural disasters, government travel restrictions, or airline cancellations — we work with each client individually to find the best solution. Options typically include: full credit for future use (valid for 12 months), rescheduling to alternative dates at no additional cost, or a full refund where the service provider's terms allow. We demonstrated our commitment during COVID-19 by offering full flexibility to all affected clients.

Question 23

Can I cancel part of a multi-service booking?

Accepted Answer

Yes, if you have booked a package or multiple services, you can cancel individual components. Each service follows its own cancellation policy. For example, you could cancel the yacht charter while keeping the villa rental. Package discounts may be adjusted if a component is removed. Contact our concierge team to discuss modifications to multi-service bookings.

Question 24

Do you recommend travel insurance?

Accepted Answer

We strongly recommend comprehensive travel insurance for all bookings, particularly for villa rentals and yacht charters where cancellation fees may apply. A good travel insurance policy should cover: trip cancellation and interruption, medical emergencies abroad, personal liability, baggage loss, and flight delays. We can recommend reputable travel insurance providers upon request. Some premium credit cards also include travel insurance — check with your card issuer.

Question 25

What types of yachts are available?

Accepted Answer

Bluebnc Yachting operates Mallorca's largest privately managed fleet of over 20 motor yachts, ranging from 30ft day boats to 80ft+ luxury motor yachts. Categories include: Day boats (30–38ft) for couples and small groups of 4–8 guests, Flybridge yachts (40–55ft) for families and groups of 8–12, Premium motor yachts (55–80ft+) for VIP experiences with up to 12 guests, and the Azul Luxury Catamaran for groups of 20–98. All vessels are professionally maintained and crewed.

Question 26

How long is a typical day charter?

Accepted Answer

A standard day charter is 8 hours. The most popular schedule is 10:00–18:00, but start times can be adjusted to earlier or later departures. The total duration remains 8 hours regardless of start time. Half-day charters (4 hours) are also available on select vessels. Sunset cruises typically run 3–4 hours. For multi-day charters, we offer overnight and weekly options on our larger yachts.

Question 27

What is included in a yacht charter?

Accepted Answer

Every Bluebnc charter includes: professional skipper and crew, fuel for the agreed route, water toys (paddleboards, snorkelling gear, floating mats), Bluetooth sound system, fresh towels, basic refreshments (water, soft drinks), and full insurance. Premium packages add: gourmet catering (Mediterranean lunch, tapas, sushi), champagne and premium drinks, additional water toys (jet ski, seabob, wakeboard), onboard DJ, and professional photographer.

Question 28

Where do yacht charters depart from?

Accepted Answer

Primary departure points: Puerto Portals (most popular, southwest coast), Club de Mar Palma (central Palma), and Port d'Andratx (west coast). Additional marinas available upon request: Port Adriano, Portixol, Alcúdia, and Cala d'Or. The departure point can influence the route options — southwest departures access Dragonera Island and Palma Bay, while east coast departures reach the stunning calas of the Llevant coast.

Question 29

What are the most popular yacht routes?

Accepted Answer

Popular day charter routes include: The Southwest Classic (Palma Bay → Illetas → Portals Vells → Malgrats Islands), The Dragonera Explorer (Port d'Andratx → Sa Dragonera island → hidden coves), The Cala Circuit (Cala Pi → Es Trenc → Cabrera views), and The Formentor Peninsula (Alcúdia → Cap de Formentor → Cala Figuera). Your skipper will recommend the best route based on weather, wind conditions, and your preferences. Custom routes are always welcome.

Question 30

Do I need a boating licence?

Accepted Answer

No, you do not need any boating licence or certification. All Bluebnc yachts come with a professional, licensed skipper who handles all navigation and safety. You simply relax and enjoy the experience. The skipper is also your local guide, knowing the best swimming spots, hidden coves, and ideal anchoring points around Mallorca's coastline.

Question 31

What if I get seasick?

Accepted Answer

Mallorca's waters are generally calm, especially in the sheltered bays along the southwest coast. Our skippers choose routes that minimise exposure to open sea conditions. If you are prone to seasickness, we recommend: taking seasickness medication 30 minutes before departure, choosing a larger vessel (more stable), booking a southwest coast route (calmer waters), and staying on deck in fresh air. Our crew is experienced in helping guests who feel unwell.

Question 32

Are yacht charters suitable for children?

Accepted Answer

Yes, many of our yachts are family-friendly. We provide children's life jackets in all sizes, and our crew is experienced with families. The larger flybridge yachts offer more space and shade for young children. We recommend: choosing a vessel with a flybridge for shade, booking a calm-water route, bringing sun protection, and informing us of children's ages at booking so we can prepare appropriately. Snorkelling gear is available in children's sizes.

Question 33

What catering options are available on yachts?

Accepted Answer

Bluebnc offers several catering tiers: Basic (included) — water, soft drinks, and light snacks. Mediterranean Lunch — fresh salads, grilled fish or meat, local cheeses, fruits, and wines. Premium Tapas — curated selection of Spanish tapas with premium wines and cava. Sushi Experience — freshly prepared sushi and sashimi with sake and champagne. Custom menus are available for special occasions. All dietary requirements (vegetarian, vegan, gluten-free, halal, kosher) can be accommodated with 48 hours' notice.

Question 34

What is an APA (Advance Provisioning Allowance)?

Accepted Answer

For multi-day charters on larger yachts, an APA (Advance Provisioning Allowance) of typically 20–30% of the charter fee is collected before departure. This covers: marina fees, fuel for extended cruising, food and beverages, and any additional expenses during the charter. The captain maintains a detailed expense log. Any unused APA is refunded at the end of the charter. For day charters, there is no APA as fuel and basic provisions are included in the price.

Question 35

What types of properties does Azul Stays offer?

Accepted Answer

Azul Stays curates over 60 luxury properties across Mallorca: Beachfront villas with direct sea access, Historic fincas with traditional Mallorcan character, Modern designer villas with infinity pools and smart home technology, Rural estates surrounded by olive groves and vineyards, Penthouses and apartments in Palma's historic centre, and Family-friendly homes with gardens and play areas. All properties are personally inspected and meet our quality standards for furnishing, amenities, and location.

Question 36

What is included in a villa rental?

Accepted Answer

Every Azul Stays villa includes: fully equipped kitchen, premium bed linens and bath towels, high-speed Wi-Fi, air conditioning and heating, private pool maintenance, weekly housekeeping, welcome pack with local products, dedicated concierge contact, and 24/7 emergency support. Many villas also feature: BBQ area, garden maintenance, smart home controls, and parking. Optional add-ons include daily housekeeping, private chef, grocery pre-stocking, and baby equipment.

Question 37

What are the check-in and check-out times?

Accepted Answer

Standard check-in is from 16:00 and check-out is by 10:00. Early check-in (from 12:00) and late check-out (until 14:00) may be available upon request, subject to the property's booking schedule — please request this at least 48 hours in advance. For arrivals outside standard hours, we can arrange key handover or smart lock access. Your welcome pack will include detailed arrival instructions, access codes, and emergency contacts.

Question 38

How does cleaning work during my stay?

Accepted Answer

All villas include one weekly cleaning session (for stays of 7+ nights). This includes: changing bed linens and towels, cleaning all rooms and bathrooms, kitchen cleaning, and pool area tidying. Additional cleaning sessions can be arranged at €25–€50 per hour depending on the property size. Daily housekeeping is available as an add-on. A mandatory final cleaning fee (typically €150–€400 depending on property size) is charged separately and covers deep cleaning after your departure.

Question 39

Is there a tourist tax for villa stays?

Accepted Answer

Yes, the Balearic Islands charge a Sustainable Tourism Tax (Impuesto de Turismo Sostenible). The current rate for luxury properties is approximately €4 per person per night for the first 8 nights, then reduced to €2 per person per night for subsequent nights (rates subject to change). Children under 16 are exempt. This tax is collected separately and is not included in the rental price. It funds environmental conservation and sustainable tourism initiatives on the island.

Question 40

Can I bring pets to the villa?

Accepted Answer

Some of our villas are pet-friendly, but this varies by property. Pet-friendly villas are clearly marked in our listings. If you wish to bring a pet, please inform us at the time of booking. An additional cleaning fee (typically €100–€200) may apply. Pets must be well-behaved and should not be left unattended in the property. Please bring your pet's EU Pet Passport if travelling from another EU country.

Question 41

Can I arrange a private chef for my villa stay?

Accepted Answer

Yes, private chef services are one of our most popular add-ons. Options include: a single evening dinner experience (from €80 per person), daily breakfast and dinner service, full-board private chef for your entire stay, and special occasion menus (birthday, anniversary, wine pairing dinner). Our chefs specialise in Mediterranean cuisine using local Mallorcan ingredients. Dietary requirements are always accommodated. Book at least 1 week in advance for best availability.

Question 42

Do you arrange airport transfers for villa guests?

Accepted Answer

Yes, we coordinate seamless airport transfers for all villa guests. Options include: Mercedes V-Class (up to 7 passengers, from €65 one-way), Mercedes S-Class sedan (up to 3 passengers, from €75 one-way), Luxury minibus (up to 16 passengers, from €120 one-way). Your driver will meet you at the arrivals hall with a name sign. For private jet arrivals at Son Bonet, we arrange tarmac-side collection. Transfers can also be combined with a car rental delivery — your Azul Cars vehicle waiting at the villa upon arrival.

Question 43

Is there a damage deposit for villas?

Accepted Answer

Most villas require a refundable damage deposit, typically €1,000–€3,000 depending on the property value. This is collected via credit card pre-authorisation before or upon arrival. The deposit covers potential damage to the property, furnishings, or equipment beyond normal wear and tear. It is released within 7–14 days after checkout, following a property inspection. Any deductions will be itemised and communicated to you.

Question 44

What vehicles does Azul Cars offer?

Accepted Answer

Azul Cars operates a premium fleet of 105+ vehicles, primarily Mercedes-Benz, Porsche, and other luxury brands. Categories include: Compact Premium (Mercedes A-Class, B-Class), SUV (Mercedes GLA, GLB, GLC, GLE AMG Line), Cabrio (Mercedes E-Class Cabrio AMG Line, Mini Cooper S Cabrio, Porsche 911 Carrera Cabrio), Family (Mercedes V-Class 7/8 seater), and Luxury Elite (Porsche Cayenne, Porsche 992 Carrera Cabrio). All vehicles are late-model, immaculately maintained, and fully insured.

Question 45

Can you deliver the car to my location?

Accepted Answer

Yes, Azul Cars offers delivery and collection across the entire island of Mallorca. Popular delivery points include: Palma Airport (PMI) — personal handover at the terminal, Your villa or hotel — vehicle waiting upon arrival, Marinas — Puerto Portals, Club de Mar, Port Adriano, Azul Cars headquarters in Son Oms. Delivery to most locations is included in the rental price. For remote locations in the Tramuntana mountains or the far north/east, a small surcharge may apply.

Question 46

What documents do I need to rent a car?

Accepted Answer

To rent from Azul Cars, you need: a valid driving licence held for at least 2 years, a passport or national ID card, and a credit card in the primary driver's name for the security deposit. EU driving licences are accepted directly. Non-EU licence holders should carry an International Driving Permit (IDP) alongside their national licence, though this is not always strictly required. The minimum driver age is 21 for standard vehicles and 25 for Luxury Elite vehicles.

Question 47

What insurance is included with car rentals?

Accepted Answer

Every Azul Cars rental includes comprehensive insurance: Collision Damage Waiver (CDW) covering vehicle damage with an excess/deductible, Theft Protection (TP), Third-Party Liability insurance, and 24/7 Roadside Assistance. Optional upgrades: Full Coverage — reduces or eliminates the excess to €0, covering windscreen, tyres, and undercarriage. Personal Accident Insurance — covers driver and passengers. We recommend the Full Coverage option for complete peace of mind, which also reduces or eliminates the security deposit.

Question 48

What is the fuel policy?

Accepted Answer

Azul Cars operates a full-to-full fuel policy. You receive the vehicle with a full tank and should return it with a full tank. If the vehicle is returned with less fuel, a refuelling charge will apply (fuel cost plus a €30 service fee). Petrol stations are widely available across Mallorca. Most of our fleet runs on diesel or premium unleaded — the fuel type is indicated on the vehicle and in your rental documents. Electric and hybrid vehicles are charged to 100% at delivery.

Question 49

Is there a mileage limit?

Accepted Answer

No — all Azul Cars rentals include unlimited kilometres. Drive as much as you like across the island without worrying about mileage charges. This is particularly valuable for exploring Mallorca's diverse landscapes, from the Tramuntana mountain passes to the eastern calas and everything in between.

Question 50

What extras can I add to my car rental?

Accepted Answer

Available extras include: Child seat (infant, toddler, or booster — €8–€12 per day), GPS navigation device (€10 per day, though all vehicles have built-in navigation), Additional driver (€10 per day), Wi-Fi hotspot (€8 per day), Phone holder, and Full Coverage insurance upgrade. All extras can be selected during the online booking process or added later by contacting our team. Child seats comply with EU safety regulations (ECE R44/04 or i-Size).

Question 51

Can I return the car to a different location?

Accepted Answer

Yes, one-way rentals are available. You can pick up at one location and return to another — for example, collect at Palma Airport and return to your hotel in Deià. A one-way surcharge of €50 applies when the return location differs from the pickup location. This is clearly shown during the booking process. Popular one-way routes include airport to villa, marina to hotel, and north to south island transfers.

Question 52

What happens if the car breaks down?

Accepted Answer

All Azul Cars rentals include 24/7 Roadside Assistance. In the event of a breakdown: call our emergency number (provided in your rental documents), a replacement vehicle will be dispatched as quickly as possible, towing and roadside repair are covered at no cost to you. For minor issues (flat tyre, dead battery), roadside assistance will resolve the problem on-site. For major mechanical issues, a replacement vehicle of equal or higher category will be provided.

Question 53

What happens if I receive a traffic fine?

Accepted Answer

The renter is responsible for any traffic fines incurred during the rental period. If a fine is received after the vehicle is returned, Azul Cars will forward it to the email address on file. An administration fee of €30 applies for processing each fine. Common fines in Mallorca include: speeding (radar cameras on main roads), parking violations in Palma's restricted zones, and driving in bus lanes. We recommend using the vehicle's GPS to stay informed about speed limits.

Question 54

Is there a minimum or maximum age for renting?

Accepted Answer

The minimum age is 21 years for standard and premium vehicles, and 25 years for Luxury Elite vehicles (Porsche, high-performance models). Drivers must have held their licence for at least 2 years. There is no maximum age limit, though drivers over 75 may be asked to provide a medical fitness certificate. Young driver surcharges (age 21–24) of €10 per day may apply for certain vehicle categories.

Question 55

What concierge services do you offer?

Accepted Answer

Our concierge team arranges anything you need for your Mallorca experience: restaurant reservations at Michelin-starred venues, private chef and catering services, event planning (birthdays, anniversaries, corporate retreats), spa and wellness bookings, golf tee times at premium courses, helicopter and private jet transfers, personal shopping and styling, childcare and babysitting, photography and videography, wine tasting and vineyard tours, and any bespoke request. Think of us as your personal assistant on the island.

Question 56

Is there a fee for concierge services?

Accepted Answer

Basic concierge assistance — restaurant reservations, activity recommendations, and general guidance — is complimentary for all Isle of Mallorca clients. For bespoke arrangements that require significant coordination (event planning, multi-day itineraries, complex logistics), a concierge fee may apply. This is always communicated transparently before any work begins. Third-party costs (restaurant bills, activity fees, etc.) are charged separately at the provider's rate.

Question 57

How quickly does the concierge team respond?

Accepted Answer

Our concierge team aims to respond within 2 hours during business hours (09:00–20:00 CEST, 7 days a week during peak season). For urgent requests, WhatsApp (+34 674 427 692) is the fastest channel. Email inquiries (concierge@isleofmallorca.com) are typically answered within 24 hours. During your stay, your dedicated concierge contact is available for immediate assistance. For after-hours emergencies, our 24/7 support line is always available.

Question 58

Can you book restaurants for me?

Accepted Answer

Yes, restaurant reservations are one of our most requested services. We have established relationships with Mallorca's finest restaurants, including Michelin-starred venues like VORO (2 stars), Zaranda (1 star), Bens d'Avall, and Es Fum. We can secure tables at fully booked restaurants, arrange private dining rooms, communicate dietary requirements, and organise special occasion celebrations. For peak season dining at popular venues, we recommend requesting reservations at least 1–2 weeks in advance.

Question 59

Can you organise private events?

Accepted Answer

Absolutely. Our events team handles everything from intimate dinners to large celebrations: venue selection (villa, yacht, beach club, historic venue), catering and bar service, entertainment (DJ, live band, flamenco, classical), floral arrangements and décor, photography and videography, transportation logistics, and guest management. Recent events include: 50th birthday on a yacht for 40 guests, corporate retreat for 80 at a private finca, and an intimate wedding celebration at a Tramuntana estate.

Question 60

What wellness and spa services can you arrange?

Accepted Answer

We partner with Mallorca's leading wellness providers: luxury hotel spas (Belmond La Residencia, Park Hyatt, Jumeirah), private in-villa massage and treatments, yoga and meditation sessions (private or group), personal training and fitness coaching, longevity and anti-ageing programmes, Ayurvedic and holistic retreats, and thalassotherapy centres. Treatments can be arranged at a spa facility or in the privacy of your villa. Book at least 3 days in advance for in-villa services.

Question 61

What is the process for buying property in Mallorca?

Accepted Answer

The property buying process with Balearic Blue typically takes 2–4 months: 1) Initial consultation to understand your requirements and budget. 2) Property viewings — we arrange visits to shortlisted properties, including off-market options. 3) Making an offer — we negotiate on your behalf. 4) Reservation contract — signed with a 10% deposit to take the property off the market. 5) Due diligence — legal checks, title verification, planning permissions. 6) Signing the escritura (deed) at the notary. 7) Registration at the Land Registry. We manage the entire process alongside trusted local lawyers.

Question 62

What is a NIE number and how do I get one?

Accepted Answer

A NIE (Número de Identificación de Extranjero) is a tax identification number required for all financial transactions in Spain, including property purchases, opening bank accounts, and signing contracts. To obtain a NIE: apply at the Spanish consulate in your home country (recommended, takes 2–4 weeks), or apply in person at the Policía Nacional in Palma (requires an appointment). You need: a completed EX-15 form, your passport and copies, proof of reason (e.g., property purchase intent), and the tax fee (approximately €12). Our legal team can handle the entire NIE application process on your behalf.

Question 63

What are the total costs of buying property in Mallorca?

Accepted Answer

Beyond the purchase price, expect approximately 10–13% in additional costs: Property Transfer Tax (ITP): 8–13% for resale properties (sliding scale based on price), or 10% VAT (IVA) for new-build properties. Stamp Duty (AJD): 1.5% for new properties. Notary fees: 0.1–0.5% of the purchase price. Land Registry fees: 0.1–0.3%. Legal fees: 1–1.5% (recommended to use an independent lawyer). Mortgage arrangement fees: 1–2% if financing. Balearic Blue provides a detailed cost breakdown before you commit to any purchase.

Question 64

Can I get a mortgage in Spain as a foreigner?

Accepted Answer

Yes, Spanish banks offer mortgages to non-residents, typically up to 60–70% of the property value (compared to 80% for residents). Interest rates are competitive, currently around 3–4% for variable rates and 3.5–4.5% for fixed rates. Requirements include: proof of income, tax returns from your home country, bank statements, a property valuation, and life insurance. The process takes 4–8 weeks. Balearic Blue works with mortgage brokers who specialise in non-resident financing and can secure the best terms.

How Can We Help?

89 Articles Across 12 Categories

Booking & Reservations

Payments & Pricing

Cancellation & Refund Policies

Yacht Charter

Villas & Accommodation

Car Rental

Concierge Services

Real Estate & Investment

Travel & Logistics

Account & Privacy

About Isle of Mallorca

Seasonal & Special Events

Still Need Help?

Send Us a Question

Explore Our Services

Need Personal Assistance?

We use cookies